During door installation and update

Problem indication	Cause	Action
Not possible to pair communication hub and lock/sensor	You are using a credential configured as an override credential. The lock/sensor and the hub are on different radio channels.	Use a credential that is not on the override credentials list. Check the radio channel settings for the lock/sensor and the hub so that they match.
Not possible to use override credentials	No default override credentials are configured for the installation.	Add the credentials one by one in the door configuration wizard.
The device update fails	You have not shown the credential to the lock within 30 seconds.	Perform device update again and show the credential to the lock within 30 seconds.
Not possible to open a version 1.0 installation in version 1.1	It is not possible to upgrade the Aperio programming application.	Create a new installation with the same encryption key and create the default override credentials list.