During scanning

 
 

Problem indication

Cause

Action

The communication hub and lock/sensor are not found when scanning = no connection between the programming application/laptop and the communication hub
  • All channels are busy.
  • The communication hub is not working.
  • The communication hub is not powered.

Click Scan again.

Click Scan all.

Change the radio channel. See the Programming Application manual ref .[1]

None or not all of the communication hubs are found when scanning
  • The communication hub(s) are out of range.
  • The communication hub(s) are not powered.
  • Too many communication hubs are using the same channel. 1

Click Scan again.

Click Scan all.

  • Change the radio channel. See the Programming Application manual, ref .
  • Temporary reduce the number of powered up Hubs within radio range during configuration.

n/a is shown for the installation in the communication hub field and in the Lock/sensor field of the scan result table
  • The communication hub and/or communication hub paired with a lock/sensor belongs to another installation and has another encryption key.
  • The lock/sensor is not paired with the communication hub.
  • Switch installation or create a new installation with the correct encryption key.
  • Pair the lock/sensor and communication hub in the Configure door wizard of the programming application.

Unstable communication between communication hub and lock/sensor even though the MAC address is displayed at scan.
  • A probable cause is bad radio conditions or limited radio range.
  • Try moving the USB radio closer to the communication hub or moving the USB radio to a higher location. Either by moving the laptop or by using an A-A USB extension cable to distance the USB radio from the PC.
Note:

Aperio Hubs are default configured to select the best channel out of three possible, if the selected channel is disturbed a new channel selection will be done automatically. Communication hubs in an Aperio system normally distribute themselves on different channels but a synchronized power up of all Hubs may cause them to initially choose the same channel.

(Note that this problem does not affect performance of already installed and paired lock/cylinders/sensors and Hubs, only Programming Application scan functionality is affected)

 
1

Aperio Hubs are default configured to select the best channel out of three possible, if the selected channel is disturbed a new channel selection will be done automatically. Communication hubs in an Aperio system normally distribute themselves on different channels but a synchronized power up of all Hubs may cause them to initially choose the same channel. (Note that this problem does not affect performance of already installed and paired lock/cylinders/sensors and Hubs, only Programming Application scan functionality is affected)