During normal operation

 
 

Problem indication

Cause

Action

The communication hub LED is flashing red once = no connection between the lock/sensor and the communication hub
  • The lock/sensor and communication hub are not paired.
  • The lock/sensor and the communication hub have different channel masks.
  • The battery of the lock/sensor has run out.
  • Click Scan again.
  • Pair the lock/sensor and communication hub in the Configure door wizard of the programming application.
  • Change the radio channel. See the Programming Application manual, ref [2].
  • Change the battery of the lock/sensor. See the Programming Application manual, ref .[1]

The communication hub LED is flashing red twice = no connection between the EAC system and the communication hub
  • The EAC address is not properly configured in the communication hub.
  • The EAC system is not properly configured.

Configure the EAC address.Refer to the Aperio mechanical installation manual.

Unstable radio communication between lock/sensor and communication hub
  • Poor radio link quality.
  • The lock/sensor and the communication hub have different channel masks.
  • Change the radio channel. See the Programming Application manual, ref .[1]